Turnaround time 4-6weeks

Privacy Policy

 

Privacy policy

PRIVACY POLICY
This Privacy Policy includes information about how your personal information is collected, used and shared when you visit or make a purchase from www.bellamariaboutique@hotmail.com (the ‘Site’). In line with the EU General Data Protection Regulation (GDPR), our privacy policy, and supporting documentation has been updated to ensure compliance with this new legislation as of 24th May 2018. By accessing and using the services, you acknowledge that you have read, understoon and agree to be bound by the terms of this policy.

THE PERSONAL INFORMATION WE COLLECT
When you visit the Site we automatically collect information about your device, web browser, IP address, time zone and information about certain cookies that are installed on your device. This is referred to ‘Device Information’.

By purchasing something from the Site we collect the information you give us including your name, address and email address. We also collect information relating to the transaction and includes data such as your contact details, card or PayPal details. This information will only be collected and processed for the purpose of us supplying the purchases goods and services and keeping proper records of those transactions. Financial transactions may be handled by our payment service providers, Stripe, Clearpay, Laybuy and PayPal. We share transaction data with these providers only to the extent necessary for the purposes of processing your payments, refunds and dealing with complaints and queries relating to such payments and refunds.

CONSENT
By consenting to this privacy policy, you are giving us permission to process your personal data specifically for the purposes identified. When you provide us with your personal information to complete a transaction, place an order, or return a purchase, you automatically consent to our collecting this information to be used for these reasons.

If you sign up to our newsletter, we will either ask you to consent to us collecting your personal information or give you an opportunity to decline. You can change your mind after you have opted in to marketing and ask us to withdraw the continued collection of your information by emailing us at bellamariaboutique@hotmail.com.

We will share customer photographs for marketing or promotional purposes on our website, emails, and/or social media channels. By tagging or mentioning us, we take this as consent for us to use and share the image on our own marketing platforms. You may withdraw your consent by notifying us in writing to bellamariaboutique@hotmail.com.

SHOPIFY
Our Site is hosted by Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data and information collected by analytics tracking is stored through Shopify's data storage, databases and application. The information is collected by analytics tracking through Shopify is only used to monitor and improve our website usability.

When you make a direct payment through Shopify, your credit card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction and is deleted once complete. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help make sure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Some third-party providers (such as payment gateways and payment transaction processors) have their own policies. We recommend you read their privacy policies so you can understand how your personal information is handled by them. Please remember that other providers may be located in other jurisdictions, so your information may become subject to the laws in the jurisdiction of where that service provider is located. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Site’s Terms of Service.

When you click on links on our Site, they may direct you away to external sites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
 
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

SECURITY
To protect your personal information, we take all necessary precautions and follow industry best practises to make sure your information is kept secure at all times and is not lost, misused, accessed, disclosed, altered or destroyed. All payments and practised follow generally accepted industry standards.

The information we collect is only viewed and accessible by authorised staff at Bella Maria Boutique.

We receive and store any information you knowlingly provide to us when you create an account, or make an order.

COOKIES
The services use "cookies" to help personalise your online experience. A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing the website. We collect information about the pages you visit and how you interact while browsing the Site, as well as information about what websites or search engines/terms that referred you. Cookies cannot be used to run programs or deliver viruses to your computer.

PRIVACY OF CHILDREN

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit an order or any personal information through the services.

CHANGES & AMENDMENTS TO THIS PRIVACY POLICY:
We reserve the right to modify this privacy policy at any time. Changes will take immediate effect once they are posted, and we will notify you here if it has been changed. If our store is acquired or merged with another company, your information may be transferred to the new owners so we can continue to sell products to you. Please check this privacy policy frequently for any changes.

CONTACT US:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to Bellamariaboutique@hotmail.com or write a letter to 10 Bonham Drive, Orsett, Essex RM16 3HG